support@lokkaroom.com.
Return Window
- You must notify us of your intent to return within 14 days of delivery
- All returns must be completed within 28 days of delivery
- Contact us via email or phone to initiate your return
Standard Returns
- Most items can be returned for a refund or exchange if you're not completely satisfied
- Items must be in original, unused condition with all tags and packaging intact
- Include the return form from your account with your package
- Note on the invoice whether you want a refund or exchange
Exceptions
- Printed shirts and personalized items cannot be returned unless faulty
- Items with player names/numbers cannot be returned if the player leaves the club or changes their number
Shipping & Costs
- We recommend using an insured, trackable shipping service
- For non-faulty returns, customer is responsible for return shipping costs
- For exchanges, customer pays shipping on replacement item per our shipping rate chart
- Items remain customer property until safely delivered to our return address
Refunds
- Credit card purchases will be refunded to the original card
- Check or money order purchases are eligible for store credit or exchange only
Important Notes
- Returns will be inspected upon receipt
- If exchange item is unavailable, a refund will be issued
- We are not responsible for items lost or damaged during return shipping
