The Bairns Rewards+ platform management team is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how your information is collected, used, stored, and shared when you access or use the Bairns Rewards+ platform.
Who We Are
Bairns Rewards+ is delivered for Falkirk Football and Athletic Club Limited (“Falkirk FC”). The platform is provided, hosted, and supported by TMA Sports Management Ltd through Lokkaroom technology.
For the purposes of data protection law, Falkirk Football and Athletic Club Limited is the data controller. TMA Sports Management Ltd acts as a data processor and processes personal data only on Falkirk FC’s instructions and in accordance with UK GDPR.
Information We Collect
When you register for or use Bairns Rewards+, we collect personal information that you choose to provide. This may include your name, email address, login credentials, membership status, and basic account information required to operate your account.
If you choose to purchase a paid membership, payment information is processed securely by authorised third-party payment providers. Falkirk FC and TMA Sports Management Ltd do not store or have access to your full payment card details.
We also collect limited technical information automatically when you use the platform. This may include device type, browser information, IP address, and usage data. This information helps us operate the platform securely, diagnose issues, and understand how supporters engage with offers and content.
How We Use Your Information
Your personal data is used to provide and manage your access to the Bairns Rewards+ platform, administer memberships, confirm eligibility for offers, communicate important service-related updates, and respond to support enquiries.
We may also use anonymised and aggregated data to improve the platform and to provide performance reporting to Falkirk FC. This data does not identify individual users.
Sharing Your Information
Partner businesses do not receive any personal details and are not permitted to use any information they receive for marketing or any purpose outside fulfilling the specific offer.
We do not sell your personal data. Your information is not shared for advertising or promotional purposes outside the operation of Bairns Rewards+.
Data Storage and Security
All personal data is stored securely using industry-standard technical and organisational measures. Access to personal data is restricted to authorised personnel only.
Personal data is retained only for as long as necessary to provide the service or to meet legal and regulatory obligations.
Your Rights
You have the right to access the personal data we hold about you, request corrections to inaccurate information, request deletion where appropriate, or object to certain types of processing. You may also request a copy of your data.
Requests relating to your personal data can be made by contacting the relevant support team.
Contact and Support
If you are a member with questions about your membership and how your data is handled, you can contact Falkirk FC directly.
For technical issues relating to data within operation of the platform, support is provided by the TMA Sports team. You can get in touch at lsimpson@tmasport.com
Changes to This Policy
This Policy may be updated from time to time to reflect changes to the platform or legal requirements. We will update you when changes are made. Continued use of Bairns Rewards+ indicates acceptance of the updated policy.
Complaints
If you have concerns about how your personal data is handled, you have the right to raise them with us directly or with the Information Commissioner’s Office (ICO) in the United Kingdom.
